Job Title: Information Technology HBCU Fellow

As part of our commitment to health and safety, we are requiring that all full­ time/part-time team members and new hires be fully vaccinated against COVID-19, subject to certain limited exceptions.
 

The Milwaukee Bucks are looking for talented people who embrace diversity, equity&. inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer

Summary:

We are looking for an HBCU Fellow to:

1. Remedy user technology issues.
2. Help drive user adoption of technology systems/applications
3. Complete ad hoc tasks supporting user systems, e.g. add RAM to an existing computer.

The performance of these responsibilities will result in a higher level of efficiency for the Bucks user community.

Key Responsibilities:
 

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• Provide support to Bucks staff for technology related issues
• As needed, call out issues to internal domain experts and/or third-party support personnel while continually communicating status to affected users and superiors.
• Maintain technical proficiency on all Bucks end-user computing platforms: personal computers and laptops, Windows 10, MAC OS, Microsoft Office 365, accounting applications, CRM applications, and other applications as needed.
• Perform formal and ad hoc training to departments and individuals to insure high levels or user adoption and user productivity.
• Log new calls, updates, and status changes in Help Desk Solar Winds Portal
• Manage and updates documentation of standard procedures
• Other duties as assigned
• Assist with hardware and software installations

Qualifications:

• Current undergraduate or graduate HBCLJ student, internship experience a plus!
• Excellent general digital literacy skills in supporting users on Microsoft Office products including the Microsoft Windows 10 operating system.
• Experience with desktop support.
• Experience with Microsoft Visio for documentation.
• Ability to work wall with people in a support and training role.
• Understanding of computer networking concepts.
• Ability to explain basic concepts or procedures in a clear, concise, easy-to­ understand manner for a large and diverse user base who use a wide variety of off-the-shelf applications.
• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results.
• Minimum physical requirements: able to gain access to small areas for equipment setup and tear-down; able to lift and transport up to 30 pounds.
• Display professional image and demeanor.
• Ability to travel to branch sites Milwaukee and Oshkosh.
• Ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed.
• Positive self-starter with a good work ethic, ability to meet deadlines, excellent organizational and interpersonal skills, and good attention to detail.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Woman/Disabled/Veteran/Gander Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To participate in the HBCU Fellowship Program, you must be fully vaccinated against COVID-19, including having received a booster when eligible. Accordingly, your participation in the Program will be contingent upon the submission of verification, in a form required by the Program, evidencing that you are fully vaccinated against COVID-19, meaning for these purposes that you have completed the two dose regimen of the Moderna or Pfizer vaccine or the single dose regimen of the Johnson & Johnson vaccine and have received a booster when eligible. We will discuss accommodations to this requirement if you are not vaccinated due to a medical reason; a sincerely held religious belief, practice, or observance; or any other reason permitted by applicable law.